Privacy Policy

Privacy Policy

Last updated: 9 July 2026

Balkan Programs ("we", "us", "our") operates this store and is committed to protecting your personal data in accordance with the EU General Data Protection Regulation (GDPR/RGPD) and applicable French data protection law.

1. Data controller

Balkan Programs
8 Impasse Félix Nadar, 24750 Boulazac Isle Manoire, France
Email: support@balkanpro.store

2. What data we collect

  • Order & contact data: name, email address, billing address and purchase details.
  • Payment data: processed securely by our payment providers (e.g. Shopify Payments, PayPal). We never store your full card details.
  • Technical data: IP address, browser/device information, and cookie/usage data.
  • Communications: any messages you send us.

3. How we use your data and legal bases

  • To process and deliver your orders and provide support — performance of a contract (Art. 6(1)(b) RGPD).
  • To comply with legal and tax obligations — legal obligation (Art. 6(1)(c) RGPD).
  • To secure our store, prevent fraud and improve our services — legitimate interests (Art. 6(1)(f) RGPD).
  • To send marketing emails where you have consented — consent (Art. 6(1)(a) RGPD). You can withdraw at any time.

4. Sharing your data

We share data only with service providers who help us operate the store, including Shopify (our e-commerce platform), payment processors and email tools, acting as processors. Some may process data outside the EU under appropriate safeguards (e.g. EU Standard Contractual Clauses).

5. Cookies

Our store uses strictly necessary cookies and, with your consent, analytics and marketing cookies. Manage your preferences via our cookie banner or browser settings.

6. Data retention

We keep personal data only as long as necessary for the purposes above or as required by law (e.g. invoicing and accounting records are kept for up to 10 years under French law).

7. Your rights

Under the RGPD you have the right to access, rectify, erase, restrict or object to processing, data portability, and to withdraw consent. Contact support@balkanpro.store to exercise these. You also have the right to lodge a complaint with the French data protection authority, the CNIL (www.cnil.fr).

8. Hosting

Our store is hosted by Shopify International Ltd., which processes order, payment and customer data on our behalf to provide the platform.

9. Changes

We may update this policy; the current version is always available on this page.